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      UK’S Number One
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      Since 2009
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      sauna

      Sauna

      • Can the 2 Person Klassikko Traditional Sauna (SMT-HS224) be built outside and left in the garden all year round?
      • What are the settings on the control knob on the back wall of the sauna?
      • How do I register the warranty for my infrared sauna?
      • How do I assemble a sauna door handle?
      • Any guidance on how to assemble the sauna door handle?
      • How much space do I need to leave around an infrared sauna?
      • What’s the difference between the Platinum and Solara IR saunas, apart from how they look?
      • How do I connect Bluetooth to my sauna?
      • Is it okay to place an indoor hybrid sauna in a carpeted room?
      • How much space do I need in front of a sauna door?
      • How do I work out what it’ll cost to run my sauna or steam shower?
      • Do Vidalux units arrive flat-pack or fully assembled?
      • Does Vidalux offer a fitting or installation service?
      • Does every Vidalux product need a Part P electrician to connect it?
      • What is the difference between the Solara, Premier and Platinum saunas?
      • What is the minimum age for using an infrared sauna?
      steam showers

      Showers

      • How do I clean or replace the thermostat on the Kontrast Luxury 900?
      • What is the Ozone device on my steam shower for?
      • Why does my steam shower have an extractor fan, and what does my bathroom need?
      • Does a free-standing stool come with the steam shower?
      • What silicone do you recommend for installing the shower?
      • Does the Kontrast 900 need an electrical connection?
      • Can the base of the Hydro 800 Plus shower be cut so the waste pipe can run along the skirting, since it can’t go below the floor?
      • Can I put the Vidalux cabin against the wall?
      • Do the walls need cement board and tanking when installing a shower cabin?
      • How do you secure the shower cabin to the wall, or is it freestanding?
      • There are three chrome knobs on the control panel … what do they do?
      • My doors don’t open or run smoothly … what should I do?
      • How much clearance is there under the shower?
      • How much does it cost to run the steam function?
      • What are the electrical requirements for a steam shower?
      • Where are the water connections at the back of the shower?
      • Is the glass safety glass?
      • My plumber hasn’t fitted a steam shower before … is that a problem?
      • I’m in a hard water area … can I still have a shower?
      • Will the tub or tray support my weight?
      • What’s the difference between a steam shower and a hydro shower?
      • Do steam showers need to be vented to the outside?
      • How do I work out what it’ll cost to run my sauna or steam shower?
      • What water and waste connections do I need to have ready?
      • Do Vidalux units arrive flat-pack or fully assembled?
      • Does Vidalux offer a fitting or installation service?
      • What does the ‘40cm clearance’ rule mean for installation?
      • Does every Vidalux product need a Part P electrician to connect it?
      • Do I need to tile under or behind the unit?
      • What are the water pressure requirements for your showers?
      • How does the shower arrive?
      • How do I clean my shower or bath?
      • Do I need to use sealant on my shower?
      walk in bath

      Walk In Baths

      • How do I remove the access panels on a walk-in bath?
      • Why does the walk-in bath have three taps?
      • Can I order a walk-in bath now and arrange delivery for later, once my installer’s ready?
      • Do walk-in baths come flat-packed, and will one fit through my doorway?
      • Does VAT relief apply to walk-in baths, and how do I claim it?
      • What water and waste connections do I need to have ready?
      • Do Vidalux units arrive flat-pack or fully assembled?
      • Does Vidalux offer a fitting or installation service?
      whirlpool bath

      Whirlpool Baths

      • How do I change the pull-out shower hose on a Vidalux whirlpool bath?
      • How do I fix a leaking jet on my whirlpool bath?
      • Should I test my whirlpool bath before permanently installing it?
      • What water and waste connections do I need to have ready?
      • Do Vidalux units arrive flat-pack or fully assembled?
      • Does Vidalux offer a fitting or installation service?
      • Does every Vidalux product need a Part P electrician to connect it?
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      General

      • What does ‘parts warranty’ mean?
      • How do I get replacement parts after my warranty has expired?
      • How does my order arrive?
      • What’s the guidance on electricity within bathrooms?
      betterdocs-category-icon

      Delivery

      • What should I do if my delivery arrives damaged?
      • What does it mean if my order is on back order, and how will I know when it’s ready?
      • Does Vidalux deliver to Northern Ireland, and is there an extra charge?
      • How long does standard delivery take?
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      Warranty & Registration

      • What happens if I don’t register my warranty within 90 days?
      • How do I register my warranty, and by when?
      • What is the standard Vidalux warranty period?
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      Returns & Payments

      • Can I place an order to secure an out-of-stock item before it’s back in?
      • Can I pay by bank transfer if my card payment fails on the website?
      • What’s Vidalux’s returns policy if I simply change my mind?
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      Installation & Electrics

      • Do walk-in baths come flat-packed, and will one fit through my doorway?
      • How much space do I need in front of a sauna door?
      • Do steam showers need to be vented to the outside?
      • What water and waste connections do I need to have ready?
      • Do Vidalux units arrive flat-pack or fully assembled?
      • Does Vidalux offer a fitting or installation service?
      • What does the ‘40cm clearance’ rule mean for installation?
      • Does every Vidalux product need a Part P electrician to connect it?
      betterdocs-category-icon

      Running & Care

      • How do I fix a leaking jet on my whirlpool bath?
      • Should I test my whirlpool bath before permanently installing it?
      • How do I work out what it’ll cost to run my sauna or steam shower?
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      Accessories & Spares

      • Can I get a refund if I order the wrong spare part?
      • Can I add accessories to an order I’ve already placed?
      • Is there a discount code for spare parts through posh.co.uk?
      betterdocs-category-icon

      Choosing the Right Product

      • What’s the difference between a steam shower and a hydro shower?
      View Categories
      • Home
      • FAQ’s
      • Choosing the Right Product

      Choosing the Right Product

      • What’s the difference between a steam shower and a hydro shower?

      Trusted By Happy Customers


      Trustpilot
      EXCELLENT
      Google star 1Google star 2Google star 3Google star 4Google star 5.0.7
      Based on 302 reviews
      Google
      Posted on Google Google
      Mark Ferraiuolo profile picture
      Mark Ferraiuolo
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Amazing Customer service and I’m very happy with my sauna, thank you guys. I highly recommend This company
      Posted on Google Google
      Hector Evans profile picture
      Hector Evans
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Amazing quality , reasonable price fits in any home full spectrum , thankyou vidalux , amaziing customer support 5 star for everything, perfect
      Posted on Google Google
      Norman Church profile picture
      Norman Church
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      This is the second Vidalux cabin I have purchased. This one is an electric shower, right hand in black. It looks magnificent in my newly refurbished bathroom. The cabin has reduced the amount of re-tiling required significantly. Relatively easy to install.
      Posted on Google Google
      Kevin James profile picture
      Kevin James
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Vidalux SS80 NO ELECTRICS free standing shower cabin, purchased June 26. This is the second purchase I have made of a shower cabin from Vidalux, from selection on the website to purchase everything was so easy, once the purchase was completed the confirmation support was excellent. I was emailed regarding a suitable delivery date of my choice and when I had chosen a date I was given a window time for delivery. All in all the selection,purchase and delivery date couldn’t have gone any smoother. As with a previous purchase from Vidalux all components of the shower cabin were packaged for protection and once delivered it had everything required to build a complete shower cabin, as very precise instructions were included I had no problem in completing the self assembly my self, not a problem if your handy the instructions and videos on the Vidalux website are there to assist you if you’re struggling. However if your not into DIY then you need to bring in someone who is capable of being able to assemble the unit whether they be professional or otherwise, certainly don’t try to assemble it yourself because you may regret it. All in all I’m very satisfied with my second purchase from Vidalux and would definitely recommend them if your thinking of buying from them, quality units at very competitive prices.
      Posted on Google Google
      Cole Family profile picture
      Cole Family
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Purchased a Vidalux RT79 as we needed a shower in a very small bathroom. I chose this for its leak free promise and I can see from the construction that it is unlikely that leaks will be a problem. The parts were good quality and fitted together without too much difficulty, that said, the instructions could have been a bit clearer especially for the plumbing connections. A manufacturing defect on the tray was swiftly and easily resolved by the customer service sending out a replacement. The pod is small enough to fit where the bath was and unfortunately the shelf inside is just where I would bump my head on it, so that is removed. The rain head is very effective and handset works well although the body jets were not to my liking. It look smart in the refurbished bathroom.
      Posted on Google Google
      Shaun Maggs profile picture
      Shaun Maggs
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Received my sauna about 6 weeks ago and it's been a great addition to my gym. The Sauna works exactly as described and the customer support us very good for any questions. Would highly recommend.
      Posted on Google Google
      Jeff profile picture
      Jeff
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Purchased a Vidalux 2 person sauna, sauna arrived well packaged on arranged day right up to my front door. Very straight forward to simply click all sides into place and it was done. We absolutely love the sauna, very well built easy to use and the best way to relax at the end of the day. Also, wow! What a relaxing sleep I have when I have an evening sauna. Perfect service thank you!
      Posted on Google Google
      Ian Hendry profile picture
      Ian Hendry
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Excellent products and good value for money. The company were always professional and responsive during my project. I would recommend.
      Posted on Google Google
      Scott Gibson profile picture
      Scott Gibson
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Fantastic service. Unfortunately a glass had broken in transit but they sent a whole new part immediately.
      Posted on Google Google
      Bob Nairn profile picture
      Bob Nairn
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      The two person sauna is pretty easy to assemble and looks great in our spare bedroom. Delivery options offered were most flexible and the actual delivery itself was superb. The sauna is simple to use, very efficient, excellent value for money and for anybody looking for one I really recommend you have a look at Vidalux.
      
      

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