Delivery Information

DELIVERY SCHEDULE

UK Pallets:
The standard, free service included in the product price is 5-7 working days from order.
For those in a hurry, we additionally offer ‘Express 2-3 Day delivery‘ and even ‘Next Day Delivery‘ – available here

IOM, Ireland, Guernsey, Jersey – Are always 5-7 working days, and no express options are available for these areas

Parcels:
They are processed either the same day or the following day and are always sent on 1st class, next day services

ALL DELIVERIES ARE TRACKED AND RECORDED

DELIVERY TERMS

The delivery of your large Vidalux item, regardless of where you purchase it will always come directly from our warehouse – The reason for this is because the items are quite large in size and because we do have an extensive range, we deliver on behalf of all retailers to the customer. This allows the retailers to concentrate on their service to you without having to commit the warehousing space to house multiple amounts of any product.

We have partnered with a long-established and well-trusted industry leader to provide an exceptional delivery service to all who have made the inspired decision to purchase any Vidalux items. This large network allows us to have a personal and unique delivery service that is professional, reliable and above all – ensures your items are handled with care and arrive as intended.

All deliveries are curbside only. Due to the insurance terms, the delivery team will cannot carry any items ‘through the property.

The dispatch team will call once an order is received to arrange a suitable day slot for the delivery

Once delivery has taken place, all items MUST be inspected for delivery damage. You have 48 hours after delivery to inspect goods and report any concerns as per the insurance covering the product delivery. Reports of damage after this time may not be rectified or considered as transit damage and may not be replaced or rectified under warranty

More information can be found on our TERMS PAGE