What should I do if my delivery arrives damaged?

0:00 0:23

Check every item for obvious transit damage as soon as it arrives. If you spot any, tell the driver, note the specific damage on the delivery sheet … “signed as damaged” on its own isn’t enough, so be specific … and let us know straight away, ideally with a photo. All deliveries are insured against damage, but cosmetic damage must be reported within 48 hours, so don’t leave it.

What are your Feelings

Updated on

Trusted By Happy Customers

      EXCELLENT  
   Based on 304 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Bahadur James Mitha 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service from start to delivery. Ryan could not have been any more helpful from understanding what we needed, ordering, payment to delivery stage.
His technical knowledge was excellent.
Delivery was on time the day agreed.
Most importantly any time my staff or I contacted him/or his office we received a reply quickly not tomorrow, day after etc. always within a short period of time on the same day.
  
 
      Posted on Google  
   
   Mark Ferraiuolo 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing Customer service and I’m very happy with my sauna, thank you guys. I highly recommend  This company
  
 
      Posted on Google  
   
   Hector Evans 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing quality , reasonable price fits in any home full spectrum , thankyou vidalux , amaziing customer support 5 star for everything, perfect
  
 
      Posted on Google  
   
   Norman Church 
 
 
 
 Trustindex verifies that the original source of the review is Google. This is the second Vidalux cabin I have purchased. This one is an electric shower, right hand in black.
It looks magnificent in my newly refurbished bathroom.
The cabin has reduced the amount of re-tiling required significantly. Relatively easy to install.
  
 
      Posted on Google  
   
   Kevin James 
 
 
 
 Trustindex verifies that the original source of the review is Google. Vidalux SS80 NO ELECTRICS free standing shower cabin, purchased June 26.
This is the second purchase I have made of a shower cabin from Vidalux, from selection on the website to purchase everything was so easy, once the purchase was completed the confirmation support was excellent. I was emailed regarding a suitable delivery date of my choice and when I had chosen a date I was given a window time for delivery. All in all the selection,purchase and delivery date couldn’t have gone any smoother.
As with a previous purchase from Vidalux all components of the shower cabin were packaged for protection and once delivered it had everything required to build a complete shower cabin, as very precise instructions were included I had no problem in completing the self assembly my self, not a problem if your handy the instructions and videos on the Vidalux website are there to assist you if you’re struggling.
However if your not into DIY then you need to bring in someone who is capable of being able to assemble the unit whether they be professional or otherwise, certainly don’t try to assemble it yourself because you may regret it.
All in all I’m very satisfied with my second purchase from Vidalux and would definitely recommend them if your thinking of buying from them, quality units at very competitive prices.
  
 
      Posted on Google  
   
   Cole Family 
 
 
 
 Trustindex verifies that the original source of the review is Google. Purchased a Vidalux RT79 as we needed a shower in a very small bathroom.
I chose this for its leak free promise and I can see from the construction that it is unlikely that leaks will be a problem.
The parts were good quality and fitted together without too much difficulty, that said, the instructions could have been a bit clearer especially for the plumbing connections. A manufacturing defect on the tray was swiftly and easily resolved by the customer service sending out a replacement.
The pod is small enough to fit where the bath was and unfortunately the shelf inside is just where I would bump my head on it, so that is removed.
The rain head is very effective and handset works well although the body jets were not to my liking.
It look smart in the refurbished bathroom.
  
 
      Posted on Google  
   
   Shaun Maggs 
 
 
 
 Trustindex verifies that the original source of the review is Google. Received my sauna about 6 weeks ago and it's been a great addition to my gym. The Sauna works exactly as described and the customer support us very good for any questions. Would highly recommend.
  
 
      Posted on Google  
   
   Jeff 
 
 
 
 Trustindex verifies that the original source of the review is Google. Purchased a Vidalux 2 person sauna, sauna arrived well packaged on arranged day right up to my front door. Very straight forward to simply click all sides into place and it was done.
We absolutely love the sauna, very well built easy to use and the best way to relax at the end of the day. Also, wow! What a relaxing sleep I have when I have an evening sauna.
Perfect service thank you!
  
 
      Posted on Google  
   
   Ian Hendry 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent products and good value for money. The company were always professional and responsive during my project. I would recommend.

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Bahadur James Mitha

Great service from start to delivery. Ryan could not have been any more helpful from understanding what we needed, ordering, payment to delivery stage. His technical knowledge was excellent. Delivery was on time the day agreed. Most importantly any time my staff or I contacted him/or his office we received a reply quickly not tomorrow, day after etc. always within a short period of time on the same day.

Mark Ferraiuolo

Amazing Customer service and I’m very happy with my sauna, thank you guys. I highly recommend This company

Hector Evans

Amazing quality , reasonable price fits in any home full spectrum , thankyou vidalux , amaziing customer support 5 star for everything, perfect

Norman Church

This is the second Vidalux cabin I have purchased. This one is an electric shower, right hand in black. It looks magnificent in my newly refurbished bathroom. The cabin has reduced the amount of re-tiling required significantly. Relatively easy to install.

Kevin James

Vidalux SS80 NO ELECTRICS free standing shower cabin, purchased June 26. This is the second purchase I have made of a shower cabin from Vidalux, from selection on the website to purchase everything was so easy, once the purchase was completed the confirmation support was excellent. I was emailed regarding a suitable delivery date of my choice and when I had chosen a date I was given a window time for delivery. All in all the selection,purchase and delivery date couldn’t have gone any smoother. As with a previous purchase from Vidalux all components of the shower cabin were packaged for protection and once delivered it had everything required to build a complete shower cabin, as very precise instructions were included I had no problem in completing the self assembly my self, not a problem if your handy the instructions and videos on the Vidalux website are there to assist you if you’re struggling. However if your not into DIY then you need to bring in someone who is capable of being able to assemble the unit whether they be professional or otherwise, certainly don’t try to assemble it yourself because you may regret it. All in all I’m very satisfied with my second purchase from Vidalux and would definitely recommend them if your thinking of buying from them, quality units at very competitive prices.

Cole Family

Purchased a Vidalux RT79 as we needed a shower in a very small bathroom. I chose this for its leak free promise and I can see from the construction that it is unlikely that leaks will be a problem. The parts were good quality and fitted together without too much difficulty, that said, the instructions could have been a bit clearer especially for the plumbing connections. A manufacturing defect on the tray was swiftly and easily resolved by the customer service sending out a replacement. The pod is small enough to fit where the bath was and unfortunately the shelf inside is just where I would bump my head on it, so that is removed. The rain head is very effective and handset works well although the body jets were not to my liking. It look smart in the refurbished bathroom.

Shaun Maggs

Received my sauna about 6 weeks ago and it's been a great addition to my gym. The Sauna works exactly as described and the customer support us very good for any questions. Would highly recommend.

Jeff

Purchased a Vidalux 2 person sauna, sauna arrived well packaged on arranged day right up to my front door. Very straight forward to simply click all sides into place and it was done. We absolutely love the sauna, very well built easy to use and the best way to relax at the end of the day. Also, wow! What a relaxing sleep I have when I have an evening sauna. Perfect service thank you!

Ian Hendry

Excellent products and good value for money. The company were always professional and responsive during my project. I would recommend.

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Customer Service

Peace Of Mind

Secure Payments

Trusted By

UK’S No.1

Rated Shower & Sauna Brand

Made To Last

Leading Service, Trust & Aftercare

FAQ Center

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Made To Our High UK Standards

Product Videos

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BEST RATED

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Sauna and shower manufacturer

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We’ll Match Any offer price

Download the brochure
Click to download