Rated Excellent, Years in the making
Why Choose Vidalux?
Trust
EST. 2009 and the best rated with good reason. Coming from an installation company that specialised in the installation of steam showers and spas, no one has the same level of knowledge and experience our team has to deliver the most desirable items
Service
Highly trained and experienced customer service representatives are on hand to help from concept to completion. On the phone, Email or our online guides offer assistance for everything from design, specification and installation
Quality
We use our extensive knowledge to only offer the most reliable, leading products on the market. Using stable and high-quality manufacturing techniques and components, we offer a range of trusted and affordable luxury items that carry our name and assured quality
Design
Designed in-house in the UK. Products made to our high-quality demands. The key reasons we’re the UK’s best-rated steam shower and spa retailer. Every product has been scrutinised from the group up and only the best components make it
Our Story
Vidalux began with a toolbox, long before it became a product company.
Back in 2009, our team was fitting other people’s steam showers and saunas – the big-name brands, at the time in the UK. We were so at it that we became the only recommended installer for several of the UK’s major manufacturers. That meant one thing above all else: we saw the inside of these products, week after week, in real homes.
And what we saw wasn’t always pretty. Thermostatic valves that failed early. Trays that flexed and cracked, and riser rails fitted with hardware that wasn’t built to last. We weren’t guessing at what went wrong with home spa products… we were the ones called out to fix it.
That’s the realisation that shaped everything that came after: the market had two lanes, and neither worked for most people. Pay a luxury premium for a “prestige” brand, or buy a cheap import and hope it survives the first year. Nobody was building something dependable at a fair price.
So we changed what we did. Using what our installation years taught us – the exact points where products failed and why – we started specifying our own range.
How We Do It
We know the factories that build to a genuinely good standard, and we’ve hand-picked the ones we trust to supply to our spec, using better components at the points we know matter: valves, seals, trays, glass. Toughened safety glass across the range (6mm on the Pure range, 5mm on the rest), reinforced acrylic bases, and Vernet thermostatic valves for more reliable temperature control are the kind of small, specific choices we make because we’ve seen what happens when they’re skipped. We’re the team that decides what goes into a Vidalux product, and holds the factory to it.
Remember, we have sold, developed and designed showers from all kinds of different avenues and for all the current UK biggest brands.
EVERYTHING we do is a reflection of our knowledge and values.
Today, Vidalux is a supply-only company. We design and specify; we don’t fit. Every unit ships with what is required to install
The mission hasn’t moved since 2009: make dependable, spa-level wellness attainable for ordinary homes, without the luxury mark-up and without the corners cut on cheap imports. Every product we add to the range gets tested against that, not against how flashy it looks in a photo.
We’re still doing the unglamorous work behind that mission – stocking spares for our own range and, because of our installer background, for other brands’ products too. Three warehouses in Heysham keep that supply moving to most of the UK within a day or two. It’s the same instinct as 2009: know the product properly, and back it up when something needs sorting..
Before we knew it, due to popular demand, word of mouth and our unique position, our company grew and grew. The next step for the company saw us becoming involved in the design process with many major manufacturers, a testament to our knowledge and our front-line position.
We have sold, innovated, developed and designed for ourselves and others – no other company can claim to have as much experience, insight or knowledge as Vidalux
There are plenty of other shower companies out there – some try to be Rolls Royce and charge a really large premium for not a lot extra, while others try to cut costs at every corner and provide a short-term saving for a long-term heartache. At Vidalux we believe in honesty, transparency and good old-fashioned quality at a reasonable price.
Customer Services
Backed up by our leading customer services, Vidalux does not rest at simply offering a better build quality and price, our superior knowledge and connections in the market, together with our constant development and innovations in our field is one of the main factors in Vidalux’s meteoric rise from bathroom industry newcomers to being a name seen at all the relevant big outlets.
Becoming a leading name cannot happen if you do not offer customer satisfaction. We have dedicated and highly trained professionals with years of experience here, ready to help you with everything from bathroom design, to technical and build concerns and more.
Spares Support
All our items come with an industry-leading warranty period such is our confidence in our items. We get calls from customers who have purchased from other companies inquiring if our parts will fit their shower, as that company is out of stock or as an upgrade to prevent repeat failures.
In the unlikely event, you do need a spare part, our large stock holding has you covered
See it for yourself
If you want to look at the range with that story in mind, we’d rather you judge it on the product than on our word for it. Browse the range or talk to our team if you’re weighing up what’s right for your home – no pressure, just honest guidance.
