Returns Form

Please complete the following form in its entirety to allow us to process your return accordingly

Returns are governed by the timescales allow for the service – See terms*

Conditions For A Return:

The following conditions must be met to allow the collection team to successfully complete a collection. Failure to meet any of the below may result in the collection failing or not being possible. Any failed collection due to the below conditions not being met will result in a failed collection charge of £60. An invoice for this charge can be provided

  • Any boxes that have been opened and are to be resealed MUST be resealed with CLEAR TAPE ONLY. Please DO NOT use brown or duck tape as this grades the boxes. If the event any tape other than clear tape is used a charge of £50 per box will be applicable for replacing the box and processing
  • The pallet MUST be in its original ‘A-Frame’ format. If the pallet has been dismantled it MUST be built once again with fixings appropriate to stray integral during transit
  • Lats MUST be used to secure the upright pallet – Failure to do so will result in the collection team refusing to collect the item

In the event you require pallet cling wrap or other materials to secure the pallet we can arrange to have this sent prior to collection. please email us to arrange this to be sent