Please complete the following form in its entirety to allow us to process your return accordingly
Returns are governed by the timescales for the service – See terms*
Conditions For A Return:
The following conditions must be met to allow the collection team to complete a collection. Failure to meet any of the below may result in the collection failing or not being possible.
Any failed collection due to the below conditions not being met will result in a failed collection charge of £70. An invoice for this charge can be provided. Please note, that this is an additional charge for the failure further to any other return fee or original collection fee
- Any boxes that have been opened and are to be resealed MUST be resealed with CLEAR TAPE ONLY. Please DO NOT use brown or duct tape as this grades the boxes. If the event any tape other than clear tape is used a charge of £50 per box will be applicable for replacing the box and processing
- The pallet MUST be in its original ‘A-Frame’ format. If the pallet has been dismantled it MUST be built once again with fixings appropriate to stray integral during transit
- Lats MUST be used to secure the upright pallet – Failure to do so will result in the collection team refusing to collect the item
In the event you require pallet cling wrap or other materials to secure the pallet we can arrange to have this sent before the collection. please email us to arrange for this to be sent
We reserve the right to request both photographic evidence and/or a return of any shower part for testing of any item being claimed under warranty before a replacement is agreed to be supplied.
In the case where a return is requested, only in the event of product fault will the returns postage will be paid by us
We will arrange a courier collection on an agreed date or refund any costs of postage incurred upon receipt of those costs.
If the courier collection fails for any reason other than fault laying at ours or the arranged courier’s hands, the responsibility of the return and the cost must then be covered by the complainant and no further collection will be offered unless a secondary fee is agreed and paid prior.
Please note: we only cover the cost of returns within the UK mainland. If a return is requested for a reason not relating to product fault, for example, but not limited to the following, wrong size, unsuitable or change of mind, The cost of the return is to be paid by the purchasing party
To cancel or return an untouched and uninstalled item due to a fault that is not ours, for example, an inappropriate installation environment (please see our installation page of the website, unit installation guides) or unit unsuitability incurs a minimum handling, restocking and collection charge of £160 or 10% whichever is the greater.
Orders of custom-made or adapted goods are none non-returnable. Although liability for the return of the item is the responsibility of the customer/purchaser. In line with the long-distance selling act, you have 14 days from receiving the goods to request cancellation
