Returns Form

Please complete the following form in its entirety to allow us to process your return accordingly

Returns are governed by the timescales allow for the service – See terms*

Conditions For A Return:

The following conditions must be met to allow the collection team to successfully complete a collection. Failure to meet any of the below may result in the collection failing or not being possible. Any failed collection due to the below conditions not being met will result in a failed collection charge of £60. An invoice for this charge can be provided

  • Any boxes that have been opened and are to be resealed MUST be resealed with CLEAR TAPE ONLY. Please DO NOT use brown or duck tape as this grades the boxes. If the event any tape other than clear tape is used a charge of £50 per box will be applicable for replacing the box and processing
  • The pallet MUST be in its original ‘A-Frame’ format. If the pallet has been dismantled it MUST be built once again with fixings appropriate to stray integral during transit
  • Lats MUST be used to secure the upright pallet – Failure to do so will result in the collection team refusing to collect the item

In the event you require pallet cling wrap or other materials to secure the pallet we can arrange to have this sent prior to collection. please email us to arrange this to be sent

We reserve the right to request both photographic evidence and/or a return of any shower part for testing of any item being claimed for under warranty before a replacement is agreed to be supplied.

In the case where a return is requested, only in the event of product fault will the returns postage will be paid by us, we will arrange a courier collection on an agreed date or refund any costs of postage incurred upon receipt of those costs. If the courier collection fails for any reason other than fault laying at ours or the arranged courier’s hands, the responsibility of the return and the cost must then be covered by the complainant and no further collection will be offered unless a secondary fee is agreed and paid prior. Please note: we only cover the cost of returns within the UK mainland. If a return is requested for the reason not relating to product fault, for example, but not limited to the following, wrong size, unsuitable or change of mind, The cost of the return is to be paid by the purchasing party

To cancel or return an untouched and uninstalled item due to fault that is not ours, for example, an inappropriate installation environment not being met as instructed on the installation page of the website and installation guide or unit unsuitability incurs handling, restocking and collection charge of up to £150 or 10% whichever is the greater, except for orders of custom made or adapted goods which are not returnable. Although delivery is in some cases included in the price and not billed as a separate item on the invoice, a collection cost will be enforced for collections that are made by ourselves depending on the location of the pick-up, although liability for the return of the item is the responsibility of the customer/purchaser. In line with the long-distance selling act, you have 14 days from receiving the goods to request cancellation

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