FAQ Help Center

popular questions

Here is a list of our most commonly asked questions. Please use our search filter or sections below for other and more in-depth questions.

All our parcels go out on a first-class next-day service

For larger goods like showers and saunas, the standard shipping time is 5 to 7 working days.

We do have express services and even next day available upon checkout.

The best way to find this out is to enter your post code on any given product under the delivery info tab. Here you will find a delivery calculator which will inform you of the price. Alternatively, simply add the item to cart and fill out your postcode without checking out.

Delivery to UK common postcodes is free in almost all cases.

The VAT relief is for our range of walk-in baths only. Due to HMRC rules and regulations, VAT relief is only eligible for products solely marketed to the less-abled.

We are famous for our aftercare and this is the reason why big retailers such as Costco and B&Q choose us above all others. Our ability to service items long after warranties have expired forms a part of this reputation.

We have a comprehensive range of all spares in stock and are well catered for the lifetime of any product we have sold.

We do run seasonal sales and promotions; outside of these, unfortunately, we are not able to deviate from the website price. We do offer bundles and discounts, which can be seen on our bundles and offers pages found in the top menu

Why not sign up to our newsletter and subscribe to our site to be informed when offers and sales take place!!

Goods can be returned for a full refund within 14 days of delivery, provided they are returned in the condition they were received.