FAQ Help Center
popular questions
Here is a list of our most commonly asked questions. Please use our search filter or sections below for other and more in-depth questions.
Can’t find an Answer?
Get In Touch
Search Our FAQ’s
Installation & Electrics
- Do walk-in baths come flat-packed, and will one fit through my doorway?
- How much space do I need in front of a sauna door?
- Do steam showers need to be vented to the outside?
- What water and waste connections do I need to have ready?
- Do Vidalux units arrive flat-pack or fully assembled?
- Does Vidalux offer a fitting or installation service?
Choosing the Right Product
Whirlpool Baths
- How do I change the pull-out shower hose on a Vidalux whirlpool bath?
- How do I fix a leaking jet on my whirlpool bath?
- Should I test my whirlpool bath before permanently installing it?
- What water and waste connections do I need to have ready?
- Do Vidalux units arrive flat-pack or fully assembled?
- Does Vidalux offer a fitting or installation service?
Walk In Baths
- How do I remove the access panels on a walk-in bath?
- Why does the walk-in bath have three taps?
- Can I order a walk-in bath now and arrange delivery for later, once my installer’s ready?
- Do walk-in baths come flat-packed, and will one fit through my doorway?
- Does VAT relief apply to walk-in baths, and how do I claim it?
- What water and waste connections do I need to have ready?
Showers
- How do I clean or replace the thermostat on the Kontrast Luxury 900?
- What is the Ozone device on my steam shower for?
- Why does my steam shower have an extractor fan, and what does my bathroom need?
- Does a free-standing stool come with the steam shower?
- What silicone do you recommend for installing the shower?
- Does the Kontrast 900 need an electrical connection?
Sauna
- Can the 2 Person Klassikko Traditional Sauna (SMT-HS224) be built outside and left in the garden all year round?
- What are the settings on the control knob on the back wall of the sauna?
- How do I register the warranty for my infrared sauna?
- How do I assemble a sauna door handle?
- Any guidance on how to assemble the sauna door handle?
- How much space do I need to leave around an infrared sauna?





