Please provide as much detail as you possibly can to ensure you get a fast and timely resolution to any issue
Please note that in most cases, we will ask for photographic evidence if the claim relates to delivery damage or part damage – This is to firstly ensure we get the correct replacement out to you and to also validate the claim
We reply to all warranty claims within 1 working day
The average response time is currently under 3 hours
EXCELLENTTrustindex verifies that the original source of the review is Google. Couldn’t recommend highly. Service has been amazing from start to finish. Gary was always so prompt and helpful answering all of my questions regarding the sauna. Was let down by a company I was waiting on a sauna for 6 months, Vidalux delivered theirs within a month. Quality and price was fantasticPosted onTrustindex verifies that the original source of the review is Google. Ordered the vidalux pure 1200 left and was delivered on the correct time and day. Reasonably easy to put together but definitely requires 2 people. Once fitted , I was able to slide into position with relative ease as it is very heavy , but with the 5 separate height adjustable feet on base , it slid quite nicely. Once assembled ,it looks really well made and all the functions work well. Very happy so far with the appearance and function of the shower. Only gave a 4 star as the water trap/ drain hose looked a cheap unknown plastic and the seals that came with the trap were distorted and discoloured and i wasnt going to risk any leaks so bought a separate trap.Posted onTrustindex verifies that the original source of the review is Google. Our Sauna 2 Person Full Spectrum arrived a day earlier than arranged, fortunately we were in. The Sauna was packed in four separate boxes and very well protected. We unpacked everything and set it up as per the video instructions on the website. The only problem we came across was when we tried to fit the door handle, had to phone for some help. After another video was emailed to us, we fitted the handle. We’ve just moved into a new house & if the quality of the product was as half good as our new sauna we’d be over the moon. The sauna is so well made, we are both extremely impressed. Today, for the first time, we used it & have to say it is very good. We would highly recommend this product & company to anyone considering purchasing a new sauna.Posted onTrustindex verifies that the original source of the review is Google. Good price point and looks great. Would use again!Posted onTrustindex verifies that the original source of the review is Google. So easy to put together. Well made. Works brilliantly. Have been using it regularly and loving it. Highly recommend.Posted onTrustindex verifies that the original source of the review is Google. Vidalux shower cabin is a great attribute to any bathroom, it gives it the wow factor, would definitely recommend it to friends and family.Posted onTrustindex verifies that the original source of the review is Google. I purchased the Hydro Shower Cabin from Vidalux and couldn't be happier. From pre-sales advice through to delivery and after-sales support, the entire process was smooth and professional. The team was helpful, knowledgeable, and responsive at every stage. The product itself is excellent — great quality and works exactly as described. Highly recommended!Posted onTrustindex verifies that the original source of the review is Google. We purchased this 4 seat Vidalux sauna recently. The sauna arrived well packaged and was very easy to assemble with clear instructions and ours needed 2 people to assemble. We placed ours in our garage. The materials used in its construction appear of very high quality and the sauna is fully guaranteed too. The sauna is very easy to use and has many settings. It also allows you to connect via Bluetooth to your devices so you can relax in the sauna and listen at the same time. I would fully recommend the Vidalux sauna- it’s a brand you can trust.Posted onTrustindex verifies that the original source of the review is Google. A brilliant infrared sauna. Look classy and was relatively easy to install. I’ve used it nearly everyday since I bought it for my husband’s birthday! Can play music through the speaker as well to help with relaxation. Would highly recommend.Posted onTrustindex verifies that the original source of the review is Google. Great price (go direct to Vidalux, not through other sellers ie. B and Q), and it'll be a bit cheaper. Quick delivery and shower cabin is a really good piece of kit. Great that no silicone was needed and I don't have to worry about leaks and mould. Took me about 4 hours to put together. If you know a bit about DIY you'll be fine. ????
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