We want every Vidalux review to be genuine. This page sets out how we collect reviews, what we ask of you, and the small thank-yous we offer for taking the time to share your experience.

How we collect reviews

After a purchase, we may invite you by email to write a review of the product you bought. You’re also welcome to leave a review on any product you’ve purchased at any time, using the “write a review” link on that product’s page.

Each month we draw one winner to receive a £100 Amazon Gift Voucher. Winners are chosen at random and contacted by email.

We don’t pay for good reviews

We don’t offer any incentives for a positive review. Every customer who submits a product review in response to an invitation is entered into our monthly prize draw, whether the review is positive or negative. Honesty is what we’re asking for, not flattery.

Our prize draw and thank-you gifts apply only to reviews, photos and videos submitted to Vidalux. We don’t offer incentives for reviews on Google, Trustpilot or any other third-party site.

We publish negative reviews as well as positive ones. We don’t remove or hide a review because it is critical.

Share more, and we’ll say thank you

Beyond a written review, you can send us more of your Vidalux experience:

• A photo and written review of your sauna, shower or bath in its new home. As a thank you, we’ll send you a free waterproof Bluetooth speaker, worth £11.99.
• A video, at least 90 seconds, showing your Vidalux product and its installation. Choose one free gift in return: a 3-piece luxury towel set, a luxury waffle robe, or a digital LED shower head with a temperature display.

By sending us a photo or video, you permit us to use it in our marketing, online and in other publications.

Get in touch at sales@vidalux.co.uk to take part.

Keeping reviews genuine

We may remove or decline to publish a review that isn’t a genuine account of your own experience with a Vidalux product. This policy exists to keep every review on our site, and on the sites we work with, honest and worth reading.

Monthly Prize Draw – Terms

Promoter: AEB Europe Ltd, company number 16280902

Prize: Each month we draw one winner to receive a £100 Amazon Gift Voucher. There is no cash alternative. The prize cannot be transferred.

Who can enter: UK residents aged 18 or over who have bought a Vidalux product. Employees of AEB Europe Ltd and their immediate families cannot enter.

How to enter: Submit a written product review on vidalux.co.uk in response to our email invitation. One entry per review submitted. Your review is entered whatever it says and whatever star rating you give. Reviews left on third-party sites, such as Google or Trustpilot, are not entered.

Draw period: Each draw covers reviews submitted between the first and last day of a calendar month. The draw takes place within 10 working days of the end of that month.

Choosing the winner: One winner is chosen at random from all valid entries for that month.

Contacting the winner: We will contact the winner by email within 7 days of the draw. If they don’t reply within 14 days, we may draw another winner.

Prize delivery: The voucher is sent by email or postal service within 7 days of the winner confirming their details.

Winner details: On request from an appropriate body, we will provide the winner’s surname and county. Email sales@vidalux.co.uk with the month of the draw. Winners can object to their details being shared by telling us when we contact them.

Your data: We use entrants’ details only to run this draw and contact the winner, in line with our Privacy Policy.

Amazon: Amazon is not a sponsor of this promotion. Amazon.co.uk Gift Cards are subject to the terms and conditions at amazon.co.uk/gc-legal.

Changes: We may change or withdraw this draw if circumstances outside our control require it, and we will give notice on this page. Entries already made will be included in that month’s draw.