Within warranty Simply fill out the warranty form on the site where you will be given a claims number. We will send out any replacement parts needed, free of charge to you. We may ask for photographic evidence of the part in question, to ensure we get the right part out first time.
Outside of warranty Please visit our parts distribution partner https://steamshowerstore.co.uk/spare-parts here you will be able to purchase any parts required for your product. They are experts and work in partnership with us to deliver an unbeatable service.