Your delivery (if over 30kg, ie Whirlpool baths, Steam Shower cabins, shower cubicles and some larger parts) will be delivered on a pallet delivery service. It is important that you check and inform us of any weight restrictions that my mean a large lorry (over 7.5 tons) cannot get you property. This also includes, long driveways. If you fail to mention any delivery restriction and the delivery cannot be made, there will be a re-delivery or cancellation charge. The delivery driver is only able to take the delivery to your doorstep (or as close as he can get to that point). Insurance does not cover the driver to enter your property with such large items. As such at least one fully able bodied person must be present to take delivery Smaller items and parts are sent either via post or courier. It is standard practice to send items under 1.5kg via post and heavier (or large sized items) by courier. Items sent by Courier are sent for next day delivery and post goes first class. If you require items to be sent by more secure or faster methods this is possible, but will incur extra cost.